Use case
Catch SLA misses before your customers do
Problems surface as customer complaints before the data shows them. Backlogs build up on the same days every week.
For: Operations managers, support and fulfilment leads
Why it matters
Without a weekly view, the team adds cover everywhere instead of on the days and categories that need it.
Ask in order
Three questions that answer it
Ask them in this order. Each answer sets up the next question.
How many orders or tickets did we handle per week for the last 12 weeks?
Shows whether volume is really rising, or only feels like it.
What is the median time from created to resolved, by category and weekday?
Finds the category and weekday where work slows down.
What share of items missed our 48-hour target, by week?
Tracks the one number your customers notice.
The numbers in these questions are examples. Use the thresholds and time windows that fit your team.
Then follow up
Ask about the chart, not the whole file again
Follow-up questions build on what is already on the canvas, so you don't restate the dataset or the time window.
For the category with the most misses, show misses by weekday.
Shows whether more cover on specific days would fix it.
Data you need
An orders or tickets export with created, resolved or shipped times, status and category.
Decision it drives
Whether to add cover on specific days, or fix the one category that drives most misses.
Check the answer
Check every number before you act on it
Open the query behind any chart to see how a number was worked out and which figures it came from. When a question could mean two things, such as gross or net revenue, DashboardGPT asks you which one you mean.
Open the query behind the miss rate to see how the 48-hour target was applied.
FAQ
Common questions
More use cases
Run these three questions on your own export
The playground runs on demo SaaS, e-commerce and website data, so it shows how answers work rather than these exact questions. To ask them of your own export, create an account and upload it. Every new account starts on a free 15-day Team trial, with no card required.